Terms & Conditions

1. Acceptance of Terms

By accessing and using the Ugreen Kenya website, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website.

2. Products and Pricing

We strive to provide accurate product information and pricing. However:

• Product images are for illustrative purposes only
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Product availability is subject to stock levels

3. Orders and Payment

When placing an order:

• You agree to provide accurate and complete information
• All orders are subject to acceptance and availability
• Payment must be made in full before delivery
• We accept M-Pesa, bank transfer, and cash on delivery (Nairobi only)

4. Shipping and Delivery

Shipping terms:

• Delivery times are estimates and not guaranteed
• Shipping fees vary by location (typically Ksh 500 - Ksh 1,000)
• Shipping fees are paid to the delivery agent
• We are not responsible for delays caused by third-party carriers
• Nairobi: Same-day or next-day delivery (within city limits)
• Major Cities: 2-3 business days
• Other Areas: 3-5 business days

5. Returns and Refunds

Returns are only accepted for damaged or defective products. You must report any issues within 72 hours of delivery. Refunds will be processed within 5-7 business days after inspection and approval.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Ugreen Kenya and is protected by copyright and trademark laws. Ugreen is a registered trademark of Ugreen Technology Co., Ltd.

7. Limitation of Liability

Ugreen Kenya shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the value of the product purchased.

8. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website after changes constitutes acceptance of the new terms.

9. Contact Information

For questions about these Terms & Conditions, please contact us: