Privacy Policy

Introduction

At Ugreen Kenya, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Shipping and billing addresses
• Payment information (processed securely through third-party providers)
• Order history and preferences
• Communication preferences
• Device information and browsing behavior (cookies and analytics)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and inquiries
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our website and conducting business
• Shipping and delivery partners
• Payment processors (M-Pesa, banks)
• Legal authorities when required by law

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We use SSL encryption for data transmission and secure payment processing.

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience
• Provide personalized content

You can control cookies through your browser settings, but this may affect website functionality.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Object to processing of your data
• Data portability (receive your data in a structured format)

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at: