Frequently Asked Questions

We offer same-day or next-day delivery for orders within Nairobi city limits. Orders placed before 2 PM on weekdays are typically delivered the same day, while orders placed after 2 PM are delivered the next business day.

Yes, we offer cash on delivery (COD) for orders within Nairobi. For orders outside Nairobi, payment is required in advance via M-Pesa, bank transfer, or card.

Yes, we guarantee 100% authentic Ugreen products. All our products are sourced from authorized distributors and come with official warranty. We do not sell counterfeit or fake products.

You can pay via M-Pesa using Lipa na M-Pesa. After placing your order, we will send you the M-Pesa paybill number and account number. You can also use the 'Buy Goods and Services' option with our till number.

Warranty periods vary by product type: Chargers and Hubs come with 18 months warranty, while Power Banks and Cables come with 12 months warranty. All warranty claims are handled locally in Kenya.